HelpDesk Facility
- Telephonic client support
- Fault log and tracking facility
- Case tracking from report to the solution
- Closed-loop feedback to the customer
Our customers rely on our products to measure, monitor and control their electricity. We touch the business processes of revenue protection and safety. Incorrect deployment, application, configuration and usage of our equipment can result in our customers incurring heavy costs.
Using our services not only saves our customers money by reducing revenue loss and faster turn-around time but also guarantees the correct control of their electrical infrastructure.
We offer a range of services to enhance customer satisfaction. We assist and train customers to ensure our hardware is installed, commissioned and used correctly.
What We Offer
Support at every stage
Hardware Support
- On-site inspection of hardware configuration, installation and communication problems
- Framework and firmware updates to field instrumentation
- Installation of temporary loan instruments during off-site repair
- Return to service of repaired instruments
User Training
- Our user training courses help our customers to keep current with the latest technology trends in our products and assist them in building up the technical abilities of their human assets
- We offer formal accredited training courses to be held either at the client's or at our own facilities
- In addition we are happy to assist on-site with one-on-one training for individuals
Market Specific Solutions
Solutions tailored to your industry
With our Strike Technologies niche products, we have established a strong footing in the Mining, Utilities, Industrial, Healthcare and Rail markets. Although we sell directly to the end-user, we also have strong connections with consulting engineers and system integrators. The quality and reliability of our products have become renowned and many of these companies specify our products for their projects.
Successful partnerships with Original Equipment Manufacturers (OEM) have further established our products in numerous plants all over the world.
Explore Market SolutionsNeed technical support or training?
Contact our dedicated service team of highly qualified and experienced technical support technicians.